Money lost online? Trust Flow We help you fight back.

Trust Flow Refund supports victims of online scams and financial fraud—card disputes, crypto tracing, phishing/OTP theft, fake investment schemes, loan-app fraud, and corporate fraud. We collect digital evidence, file complaints, and guide you through recovery.

Trusted by 100k+ victims & businesses worldwide

We build your case on real evidence

At Trust Flow Refund, every action is evidence-driven. We collect and structure digital proof, then guide you through bank disputes, exchange reports, platform escalations, and regulator complaints—clearly and fast.

0 M$+

Money recovered

0 +

Years Experience

About Us

Chargebacks & Bank Disputes

We prepare strong, rule-aligned dispute packages for unauthorized transfers and merchant fraud.

Transparent Case Updates

Simple timelines, clear next steps, and status check-ins you can rely on.

Secure Evidence Handling

Forensic screenshots, headers, metadata—captured safely and stored with strict access controls.

Scams: fake investments, romance/impersonation, marketplace, loan-app fraud

What we can help you with

We support victims of online scams and financial fraud—across cards, bank transfers, and crypto rails. Tell us what happened; we’ll map the fastest recovery path.

Incidents: phishing/OTP theft, SIM-swap, account takeover, chargebacks

Our core services We focus on actions that move cases forward—evidence, disputes, tracing, and escalation.

More Services

Account Takeover & Payment Fraud Response

Drafted narratives, organized exhibits, and timelines aligned with issuer and card-scheme rules.

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Digital Evidence & Case Documentation

On-chain flow analysis and compliance-grade reports to request freezes or information from exchanges.

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Platform, Processor & Regulator Complaints

Well-documented complaints to banks, payment processors, platforms, and regulators—so your case is heard.

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Safety First

Security and privacy are built into our process. We only ask for what we need and keep you in control of your data.

End-to-end encrypted channels and access-controlled storage.

Trusted by 40+ million partners worldwide

Strict retention policies; export or erase on request.

What Investors Say About Us

Investors praise our transparent approach, personalized guidance, and user-friendly platform. At Synox their trust is our greatest endorsement

“They rebuilt my case with proper evidence and my bank finally reopened the dispute.”

Hawthorn Sage

bank complaint

''The exchange responded after we sent the tracing report and blocked the destination wallet''

Reynolds Anthony

crypto scam

“After weeks of silence, the platform replied within 24 hours of our complaint pack.”

Rosemary Violet

marketplace scam

“They spotted the phishing entry point and helped me secure every account in one day.”

Grace T.

Account takeover/OTP

We finally got a formal response from the payment processor and a partial refund.

Samuel K.

merchant dispute

“Professional, empathetic, and fast. The case notes made my bank call painless.”

Nadia O.

card dispute

Find the level that suits you

Choose your support level

  • Free Case Review

Featured Include:

  • 15–20 min triage call
  • Initial evidence checklist
  • Best next steps
Start Free Review
  • Standard Case Support

Featured Include:

  • Evidence collection & packaging
  • Bank dispute / platform report templates
  • Two follow-ups included
Get Started
  • Comprehensive Investigation

Featured Include:

  • Crypto tracing report (if applicable)
  • Regulator/processor complaints
  • Ongoing case management & escalation
Talk to an Investigator
  • Priority Fast-Track (24–72h)

Featured Include:

  • Dedicated investigator & priority support line
  • Same-day evidence packaging and dispute/complaint drafts
  • Direct liaison with banks/exchanges/platforms
  • Daily status updates (including weekends/after hours)
Get Priority Help

Meet Our Leadership Team

Meet our leadership team at Synox With expertise in finance, technology, and strategy, they drive our success forward.

Have a question? We’re here to help.

For quick answers, browse our FAQs. If you can’t find what you need, Start a Free Case Review or Contact us or Chat on WhatsApp.

We help with online scams and financial fraud: fake investment platforms, card and bank transfer fraud, phishing/OTP theft, SIM-swap and account takeovers, crypto scams/rug pulls, loan-app harassment, marketplace fraud, and corporate/vendor fraud

Screenshots of chats/emails, receipts or bank statements, transaction IDs (TXIDs), website/app links, phone numbers, and any IDs used by the scammer. Don’t delete conversations—export them if possible.

Click Start a Free Case Review, tell us what happened, and upload any proof. We triage within 24 hours and outline the best next steps (bank dispute, exchange report, platform escalation, or regulator complaint).

No firm can guarantee recovery. We increase your odds with strong evidence, correct dispute wording, and fast escalation to banks, exchanges, platforms, and regulators.