Privacy Policy

Trust Flow Refund > Privacy Policy

Who we are: Trust Flow Refund 


Legal entity: [Trust Flow Refund LLC]

Contact: [support@trustflowrefund.com]

We respect your privacy. This Policy explains what personal information we collect, how we use it, and the choices you have. It applies to trustflowrefund.com and any related pages (the “Site”), including our My Account, wallet, and withdrawal features.

1) Information we collect

A. You provide to us

  • Account details: name, email, password, phone (if provided).

  • Support / “Start a new case” requests: message content and attachments.

  • Wallet & withdrawals: amount requested, method, and payout details you provide (for example:

    • Bank transfer: bank name, account holder name, account/IBAN, country.

    • Cash App: cashtag.

    • PayPal: email address.

    • Apple Pay: phone/email handle you specify.)

  • Communications preferences and any additional information you send us.

B. Collected automatically

  • Usage & device data: IP address, browser type, pages viewed, timestamps, referring URLs.

  • Cookies and similar tech: session cookies (to keep you logged in), preferences, and (if enabled) analytics cookies. See Cookies below.

C. From third parties (when applicable)

  • Payment & payout partners (e.g., your bank, PayPal, Cash App) for status, verifications, and fraud prevention.

  • Email/hosting/analytics providers that help us operate the Site.

2) How we use your information

We use personal information to:

  • Create and manage your account.

  • Operate the wallet, show your balance and withdrawal history, and process your withdrawal requests.

  • Send transactional emails (e.g., withdrawal submitted, rejected).

  • Provide support and respond to cases.

  • Maintain the security, integrity, and performance of the Site (e.g., abuse prevention, debugging).

  • Comply with legal obligations and enforce our Terms.

Legal bases (EEA/UK): We rely on performance of a contract, legitimate interests (e.g., site security, service improvement), consent (where required for cookies/marketing), and legal obligations.

3) How we share information

We do not sell personal information. We may share as follows:

  • Service providers / processors under contract (hosting, email, analytics, error monitoring, customer support, anti-spam/security).

  • Payment and payout partners to process your withdrawal by the method you choose (e.g., bank, PayPal, Cash App, Apple Pay).

  • Legal/Compliance: if required by law, subpoena, or to protect our rights, users, or the public.

  • Business transfers: as part of a merger, acquisition, or asset sale (your information remains protected under this Policy or a successor policy with equal or stronger protections).

4) Cookies & tracking

We use:

  • Essential cookies (strictly necessary): login/session, security, preferences.

  • Analytics cookies (if enabled): to understand usage and improve the Site.

  • Functional cookies: to remember choices (e.g., interface settings).

You can control cookies in your browser and, where required by law, through our cookie banner. Disabling some cookies may affect features (e.g., staying logged in).

5) Wallet & withdrawals

  • Your wallet balance, withdrawal requests, and status (e.g., Pending/Rejected) are stored in your account.

  • When you submit a withdrawal, we store the payout details you provide and share them only to process that payout.

  • We may send you transactional messages about your withdrawal (e.g., received, rejected, status updates).

  • If we cannot process a payout (e.g., wrong details), we may ask you to update details.

  • Security: We apply appropriate technical and organizational measures to protect data. However, no online transmission or storage can be guaranteed 100% secure.

We do not knowingly collect or store full payment card numbers through the withdrawal form. Do not submit card numbers or online banking passwords.

6) Data retention

We keep information only as long as needed for the purposes above, including:

  • Account data: for as long as your account is active, then as required for recordkeeping/compliance.

  • Withdrawal logs: retained for [X] years to comply with accounting, audit, and anti-fraud obligations.

  • Support cases: retained for [X] months/years for reference and dispute resolution.

  • Cookies: per their individual lifetimes or until you clear them.

We will delete or anonymize data when no longer needed, subject to legal requirements.

7) Your rights & choices

Depending on your location, you may have rights to:

  • Access and obtain a copy of your personal data.

  • Correct inaccurate data.

  • Delete (erase) your data.

  • Restrict or object to processing (including profiling based on legitimate interests).

  • Port your data (structured, machine-readable format).

  • Withdraw consent at any time (does not affect prior lawful processing).

  • Appeal a decision (where applicable).

How to exercise your rights

Email [privacy@trustflowrefund.com] or use [this request form/link]. We may ask for verification to protect your account.

California (CPRA)

California residents have rights to know/access, delete, correct, and to opt out of sharing personal information for cross-context behavioral advertising. We do not sell personal information. If we “share” data for advertising, you can opt out via [Do Not Sell or Share My Personal Information].

EEA/UK Supervisory authority

You can lodge a complaint with your local data protection authority. We’d appreciate the chance to address your concerns first.

8) International transfers

We may store or process information outside your country. Where required, we use approved safeguards (e.g., EU Standard Contractual Clauses) and implement additional measures to protect your data.

9) Children’s privacy

Our services are not directed to children under 16 (or lower age where permitted by local law). We do not knowingly collect data from children. If you believe a child has provided data, contact us and we will take appropriate action.

10) Security

We use administrative, technical, and physical safeguards appropriate to the nature of the data, including access controls, least-privilege practices, transport encryption (HTTPS), and activity logging. No method is perfectly secure; please use strong, unique passwords and keep your account credentials confidential.

11) Third-party services

The Site may link to or integrate third-party services (e.g., payment providers, analytics, anti-spam). Their use of your data is governed by their own privacy policies. We encourage you to review them:

  • [Your hosting/email provider]

  • [Analytics provider, if any (e.g., Google Analytics)]

  • [Payment/Payout providers you actually use] (e.g., PayPal, Cash App, your bank)

12) Changes to this Policy

We may update this Policy from time to time. We will post the new version with a new “Last updated” date and, where appropriate, notify you by email or in-product message. Continued use of the Site after an update means you accept the revised Policy.

13) Contact us

Trust Flow Refund
Email: [support@trustflowrefund.com]